Frequently Asked Questions
Answers to some of the questions we are most often asked by new customers. Please feel free to contact us if you have any other questions.
What services do you offer?
We provide a full range of property maintenance services across London, including repairs, plumbing, electrical work, decorating, carpentry, and general upkeep for residential and commercial properties.
Which areas do you cover?
We serve all areas across Greater London. If you’re unsure whether we cover your location, feel free to contact us.
Are you insured?
Yes, we are fully insured, giving you peace of mind that your property is protected while we carry out any work.
Are your contractors qualified?
All of our tradespeople are experienced, vetted, and qualified in their respective fields to ensure high-quality workmanship.
Booking & Availability
How do I book a service?
You can book by calling us, emailing, or filling out the contact form on our website. We aim to respond promptly to all enquiries.
Do you offer emergency services?
Yes, we provide emergency call-outs for urgent issues such as leaks, electrical faults, or security concerns.
How quickly can you attend?
We offer flexible scheduling, including same-day or next-day appointments depending on availability and urgency.
Pricing & Payments
How much do your services cost?
Pricing depends on the type and scope of work. We offer transparent quotes with no hidden fees.
Do you provide free quotes?
Yes, we offer free, no-obligation quotes for all services.
What payment methods do you accept?
We accept bank transfers, card payments, and cash (where applicable).
Maintenance & Repairs
Do you handle both small and large jobs?
Absolutely. From minor repairs like fixing a dripping tap to larger renovation projects, no job is too big or small.
Can I schedule regular maintenance?
Yes, we offer ongoing maintenance contracts tailored to landlords, property managers, and businesses.
Do you supply materials?
Yes, we can supply all necessary materials, or we can work with materials you provide if preferred.
Landlords & Businesses
Do you work with landlords and letting agents?
Yes, we regularly work with landlords, estate agents, and property managers to maintain rental properties.
Can you manage multiple properties?
Yes, we offer scalable solutions for clients with multiple properties across London.
Do you provide reports or documentation?
Yes, we can provide maintenance reports, invoices, and documentation as needed for compliance and record-keeping.
Guarantees & Quality
Do you guarantee your work?
Yes, we stand by the quality of our work and offer guarantees on many of our services.
What if I’m not satisfied with the work?
Customer satisfaction is our priority. If you’re not happy, contact us and we’ll work quickly to resolve any issues.
Contact & Support
How can I contact you?
You can reach us via phone, email, or through our website contact form.
What are your working hours?
Our standard hours are Monday to Friday, with weekend and emergency services available upon request.
If you have any other questions, please don’t hesitate to get in touch — we’re here to help keep your property in top condition.
